CTCE February was an exciting month for us with the launch our newly designed websites in the Middle East and beyond, great news in the Indian sub-continent as SriLankan Airlines joined the Altéa community, and the fascinating industry debate that took place at the Amadeus Airline Schedules conference. Phone: +603 2201 5110. The Group Travel Department will reply, by email, within two business days. ANIMAL IN CABIN The first one is free for group tickets, and then a name change fee may apply for additional changes. Frontier Airlines will waive change/cancel fees for active members of the military and members of their immediate family traveling on the same itinerary if their travel plans need to be changed or canceled due to deployment or transfer. The following information and resources are provided to help ensure that our travel agency partners are informed with the latest news and information including policies and procedures that will make the journey easier for everyone. MAY OR MAY NOT REQUIRE A REPLY, WHEELCHAIR/IMMOBILE/AISLE WHEELCHAIR NEEDED, WHEELCHAIR/SOME STAIRS/CAN WALK SHORT DISTANCES, WHEELCHAIR/NO STAIRS/CAN WALK SHORT DISTANCES, ON-BOARD WHEELCHAIR - PROVIDED BY AIRLINE. Frontier offers STRETCH seating, providing up to 4 additional inches of legroom in the first rows of the cabin and the exit row(s) on each aircraft. Amadeus Service Hub (replacing e-Support Centre) is an online web portal and knowledge base providing 24/7 access to a wide range of learning and support information, tools and services. PLEASE NOTE: Bookings made within one day of scheduled flight departure will require instant payment at the time of the booking creation. CTCM (NOT TO BE USED FOR INCAPACITATED PASSENGERS WHO ONLY REQUIRE SPECIAL ASSISTANCE OR HANDLING, AND WHO DO NOT REQUIRE A MEDICAL CLEARANCE. The following exceptions to the checked baggage charges apply to all customers: Fly with 10 or more friends, family members, or business associates on the same itinerary, and we'll provide everyone with one price for the entire group! Customers that have previously purchased tickets will be accepted for travel. BLND The name change fee is collected outside the exchange so two separate charges will show the traveler’s billing statement. Fill out our Group Travel Form. Amadeus Service Hub - Login Error Messages, Google translate is an external translation service. Customers choosing not to pre-purchase seats will have one randomly assigned to them at check-in at the airport for free. The Manage Travel section of www.flyfrontier.com allows travelers or their Travel Agents to use the Frontier Record Locator and Customer Last Name to access their reservation in order to access a myriad of services including the ability to pre-purchase carry-on or checked baggage, purchase specific seat assignments in advance, check-in online, print boarding passes, or change, cancel or modify existing reservations. If you need to make a minor name spelling correction, please contact Frontier’s Agency Desk to handle this change. Frontier’s Invoice or Reference numbers will begin with 422, but have no relationship to any “ticket number” and cannot be retrieved by Frontier’s Revenue Accounting system. MEDA PERSONAL PORTABLE OXYGEN CONCENTRATOR In case agent has not registered yet, at the end of the screen “Register” link is available. We are evolving our travel platform to be more flexible. Some GDS’s refer to this as Guaranteed Ticketing or EPAY. Agents must provide valid payment within four (4) hours of making the booking otherwise the PNR will delete. All fares must be booked as (ADT) adult fares. WCHS In case agent has not registered yet, at the end of the screen “Register” link is available. Please submit only one request. One of the most effective ways to ensure that the traveler enjoys the Frontier Airlines experience is through a consistent application of our policies and processes from every touchpoint. FQTV Frontier does not pay any travel agency commissions. With the help of Capterra, learn about Amadeus Agenta, its features, pricing information, popular comparisons to other Travel Agency products and more. When processing your data we rely on your consent that you grant by submitting this form. In each of these examples, the following key applies:F9= Navitaire New Skies Hosted Airline Code (Frontier)VI = the credit card type: AX, MC, VI, etc.xxxxxxxxxxxxxxxx = the credit card numbermmyy = the month and year of the expiration datezzzzzzzzzzzzzzzzz = the credit card holder name, SSR EPAY F9 NN1-CC/VIxxxxxxxxxxxxxxxx/EXP08 05-FIRST LAST NAME, 3OTHS/VIxxxxxxxxxxxxxxxxxxxxEXPmmyy 3OTHS/CH zzzzzzzzzzzzzzzzzzzzzzzz, Apollo (1V) Agent Entry>@:3 SSR OTHS F9 NNx VIxxxxxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzzzzzzzz, Galileo (1G) Agent Entry>V.AF9* VIxxxxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzz, Worldspan (1P) Agent Entry>3SSR OTHS F9 HK1 CCVIxxxxxxxxxxxxxxx/EXPmmyy/zzzzzzzzzzzzzzzzzzzzz. Frontier Airlines (F9) is hosted in Navitaire (1N) New Skies system. When clicking on this link, travel agent will be taken to a new screen with the following options: By clicking on the "Travel Agencies" button, customer will be taken to a screen where Phone number for the market and PIN will be available as shown on the following image: *The pin displayed as example is not valid. Once the ticketless transaction has been paid, name changes or transfers cannot be completed by the travel agency. Frontier will allow cats and dogs as emotional support animals. Frontier has implemented a policy requiring customers of size to purchase an additional seat at the airport if they are unable to sit in an aircraft seat with both armrests down or if they compromise the space of any adjoining seats. To provide customer feedback contact Frontier’s Customer Relations department by submitting an email online via our Customer Support Center or you can write to us at:P.O. Travel agencies will be able to access their original PNR and make changes to the segments but will be required to include a credit card form of payment for change fees and additional fare to be collected. Any residual value in excess of the change fee will be forfeited. The reservation will automatically cancel in the Frontier system if payment is not received within four (4) hours. A non-refundable ticket will be refunded if the customer or traveling companion becomes deceased or military orders prevent taking a planned flight. Any Electronic Tickets previously issued before March 7, 2015 by travel agencies have been converted to ticketless records and are under the financial control of Frontier Airlines. TRANSIT/TRANSFER WITHOUT VISA In the GDS environment, you will always receive our lowest available Economy fare for the Class of Service requested from Navitaire. At End Transaction, Frontier will return the valid price of the itinerary requested and if acceptable, then agents are requested to submit the FOP (form of payment) at that time. Recipients of the Personal Information The Amadeus Travel Platform is at the core of our investment . Customers should always be directed to the Frontier website or one of our central reservations numbers. WCHR (NOT TO BE USED FOR INCAPACITATED PASSENGERS WHO ONLY REQUIRE SPECIAL ASSISTANCE OR HANDLING, AND WHO DO NOT REQUIRE A MEDICAL CLEARANCE. With this commitment in mind, we have made available a secured internet connection (https) allowing users to connect faster and more efficiently to our applications. WHEELCHAIR/NO STAIRS/CAN WALK SHORT DISTANCES OpenAthens users login here Bureau van Dijk is constantly striving to enhance the performance of its applications. Travel agents must action the message to synchronize the GDS PNR with the Frontier reservation. Frontier cannot retrieve or reference any of the Invoice or Reference numbers sent after End Transaction. After 15 minutes the reservation will be canceled. A deposit holds your reservation until ticketing is due, which is 60 days before travel in most circumstances. Bookings made through the GDS channel can be paid for only with a credit card, not a Credit Shell. Find out from your local representative when Amadeus direct is coming to you. MEDICAL EQUIPMENT, FOR PASSENGERS WHO TRAVEL WITH THEIR OWN EQUIPMENT, SUCH AS NEBULIZERS OR DIALYSIS MACHINES, OTHER - USE FOR A REQUEST WHICH REQUIRES ACTION FOR WHICH NO SSR CODE EXISTS, OR FOR PROVIDING RESERVATIONS-RELATED INFO. The infant fee, if applicable, will be assessed when the SSR INFT is sent by the travel agent, if on the initial booking request, it will be included in the total cost of the booking. WCHC The full name and title of each passenger must be entered at the time of booking. Test or training PNRs must only be built in “Training mode” and must not affect Frontier’s seat inventory. Additionally, all customers can print their boarding passes via the website using the check-in section of www.flyfrontier.com within 1 to 24 hours of flight time. Please be familiar with the specific formats and requirements of each system for booking and ticketless/Guaranteed Ticketing travel. The animal must be in a carrier that can be stowed under the seat in front of the customer or be on a leash at all times while in the airport and onboard the aircraft. Amadeus IT Group SA: Purpose and legal basis for the processing of your data: We collect information about you to better understand and address your needs, requests and expectations about Amadeus. The maximum number of segments permitted will be 16 coupons in a Frontier ticketless transaction. February was an exciting month for us with the launch our newly designed websites in the Middle East and beyond, great news in the Indian sub-continent as SriLankan Airlines joined the Altéa community, and the fascinating industry debate that took place at the Amadeus Airline Schedules conference. If it is outside the 24 hour window, please contact Frontier’s Agency Desk for assistance. We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations. You may not hold inventory for potential future sales. PASSENGER-PROVIDED CONTACT FOR PASSENGER An agency can request to reverse the duplicate transaction within the first 24 hours. If the infant SSR is added after the adult passenger is paid, then the INFT SSR fee can be paid at that time or at time of check-in. Credit Shells can only be redeemed through Frontier Airlines directly. Frontier utilizes teletype (TTY) connectivity for availability and will open and close inventory with AVS messaging. The Amadeus Spain Extranet is a platform designed for you, allowing easy access to all your agency … The agency must mark the booking ticketed which removes the TTL - Ticketing time-limits on ticketless PNRs. If you’re not a member of FRONTIER Miles, learn more and join today! will be considered to be a duplicate booking. Within 24 hours of flight departure, travel agents MUST contact the Agency Desk directly for any change requests. Each group member earns individual flight miles into his or her account. Please DO NOT call to determine if the refund has been processed. Travel Agents and Online Travel Agents have the possibility to register into Amadeus Service Hub from: This document is intended to provide a clear quickguide and workaround to any customer that may present an error message while trying to access Amadeus Service Hub (ASH). A new SSR OTHS or SSR EPAY payment message is required each time a new segment is added, changed or modified on an existing reservation. Upon implementation of a schedule change by Frontier, a message will be generated to the booking agency for action. If this is not done, your GDS system will send Frontier a cancellation message when the time limit is reached and the Frontier system will automatically process the XX and cancel the reservation. Beyond 24 hours from booking creation, any amounts due back to the customer (including tickets purchased within 24 hours, but for travel within 7 days) will be placed on a credit shells that are valid for 90 days, except for the The Works which are valid for 1 year from the date of issue and can be used by the named traveler or subject to a name change fee. All GDS bookings must either be completed as a ticketless transaction per tariff rules or cancelled in the GDS immediately either when they are no longer required or 4 hours after the booking was made, whichever comes earlier. NOTE: Please DO NOT provide this information directly to consumers! Invoice or Reference numbers sent from Frontier to assist agencies with mid/back office processes are not maintained by Frontier and have no association to the value of the ticketless transaction. A $5.00 non-refundable booking fee applies to each passenger and is due and payable at the time of acceptance. Frontier participates in the following Global Distribution Systems: Amadeus, Sabre and Travelport (including Apollo, Galileo and Worldspan). Segment status changes because of schedule changes, irregular operations, flight firming, flight cancellations or other circumstances will be queued to your GDS, and must be actioned at least 24 hours prior to flight departure. Any increase in fare and the change fee will be waived. Integrating the Amadeus Airline Booking System will definitely take your travel agency inventories governed by Amadeus GDS. Travel agents may request a full refund for a GDS booking created after the Navitaire conversion, within 24 hours of booking creation (except for tickets purchased for travel within 7 days/168 hours of purchase), by canceling all segments within the PNR. Any passenger may purchase an additional seat for their comfort through reservations. At this time there are no pre-reserved seats through the GDS. The exclusive community portal for SME travel agencies to manage their accounts, monitor their business, stay informed and earn rewards! Prior to submitting the request form, please enter your origin, destination and dates of travel on the home page to verify the flights are offered. SSR Code If that passenger will not be traveling and would like someone else to use the ticketless transaction, advise the customer to contact Frontier Reservations at 801-401-9000. When a ticketless airline confirms the form of payment and validates the booking by returning the HK, the TKXL element is not automatically updated. PCTC No other forms of payment will be accepted for baggage and/or seat purchases online. Unleash your business! Frontier accepts the following credit cards for ticketless travel:American Express Discover Card Master Card Visa UATP. These requests will be subject to a name change fee plus any applicable fare difference. In case customers do not remember their password, at the end of the screen a link to “Forgot your password” is available to generate a brand new one password. Customers may bring just one emotional support animal per person. Here's what you need to know about our group fares: Group travel qualifies to earn FRONTIER Miles. Click here for more details Please be aware of our Privacy Policy. INFT A powerful and customisable online booking & fulfilment platform designed in tune with the travel professionals specific needs. Please contact the Agency Desk for additional information. You will be booked on our Standard Fare Option. Any remaining balance of an unused Economy ticket is forfeited. Frontier will honor a 24 hour refund (from the time of booking) to the original Form of Payment so long as the credit card has been processed. All Frontier Airlines tickets, regardless of date of ticket purchase, might be charged a change/cancel. More information can be found here. Interested in Group Travel? Any PNR’s that were originally issued with Electronic Tickets and then went through the conversion to ticketless can have segments exchanged or canceled within the GDS, however, change fees and any additional fare required must be sent with the form of payment within 4 hours of the booking or the segments will automatically cancel. DEAF This includes cancelling segments with a status code of UN, NO, HX, WK, WL, or WN. Residual value from the exchange does not apply toward the name change fee. If payment is not received within the 4-hour window, Frontier automatically cancels the booking and sends a cancellation message to the GDS PNR. WHEELCHAIR/IMMOBILE/AISLE WHEELCHAIR NEEDED MILITARY Should your agency use more than one GDS, you may not duplicate segments by moving segments between GDS’s. Once Frontier has confirmed the booking, the segments are validated and any further modifications to the PNR are subject to restrictions and/or fees. Customers must pay the applicable change fee plus any fare difference. You are about to sign in PRODUCTION (PRD) Corporate site. As the Travel Industry continues to become and saturated, businesses must use Global Distribution Systems like Amadeus to gain publicity. Unused ticketless transactions should be used by the original passenger. Register a new account. Please try again or click here to contact support and unlock your account. FlightsLogic Amadeus Booking system is the most worldwide utilized booking system for all airlines which gives the expert and successful travel portal solution for travel agents, tour operators, and travel organizations around the world. Our goal is to offer the traveling public “Low Fares Done Right” by allowing them to choose the fares and amenities that are important to them during the travel process. ... Take a trip to other Amadeus sites. Also, for this error message customers may follow the highlighted link on “Please try again or click here to contact support and unlock your account.” message to obtain phone number and PIN in order to reach support teams, without the need to access ASH first. Frontier will not be held liable for duplicate segment fees incurred by the movement of segments between GDS, or associated with the PNRs involved in travel agency GDS systems conversions. When using TKXL in a ticketless PNR you must change the TK element status to TKOK once confirmation is received. 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